MS24665-136

I sent in my online order then within a minute I realized I left off an item. I sent a message that requested an item be added to avoid a second shipping cost. I received a reply the next morning that the item I wanted had been added successfully and my order would be delivered as promised. Thanks to your staff for the flexibility and the help with my online order.

I placed this order late at 4:15 over the phone, 15 minutes past the cut off time.(Which rarely happens) It was critical for us to get the sparkplugs as a customer had called me and scheduled to bring his plane in the next day to have all his plugs replaced. My sales agent said she would personally go and pull the product so it would ship that day, and she did what she said. She saved me the embarrassment of telling my customer I forgot to order his parts on time and making him reschedule a maintenance visit. I am thankful you have people like her who really care about the customer and want to put in the extra effort for customer service. In my aircraft maintenance business I purchase everything I can first from Military Fasteners before I go looking for other venders. I use Military Fasteners because of the great customer service, free shipping (which is one day ground), large selection on hardware and materials, and competitive prices. I am a loyal customer and I order 2-3+ times a week. Thank you for the great service that your people provide at Military Fasteners.

I have experienced 5-star customer service from Isaac Beltran at Military Fasteners. He is a true professional who goes out on a limb to help out his customers. I always check with Isaac when I need help with finding those hard to find items". Thank you again Isaac for your support!"

Excellent variety, quality, and service. And, small orders are no problem. Military Fasteners is a tinker's delight and a great resource. I also appreciate their using the USPS. So many companies ship UPS only and to Alaska the UPS price is ridiculous. Thank you.